Refund policy
Last updated 30 September 2026
We want LedgerFinch to be good value, and we only charge for statements that reconcile. In other words, you don't pay for a conversion that didn't work. This page explains when you can get money back for pages you've bought.
Unused pages
If you change your mind, we'll refund any top-up in full within 30 days of buying it, as long as none of its pages have been used. After 30 days, or once some of the pages have been used, we'll refund the unused pages on request if you're closing your account.
Something went wrong
If a statement was charged but the converted data turned out to be wrong, email us the file name and date and we'll put the pages back in your account. If we can't fix a problem you've reported, we'll refund the pages it used. You can get this even when the 30 days above have passed.
Free pages
Free pages (for example, those given on signup or in a promotion) have no cash value and can't be refunded.
How to ask
Email support@ledgerfinch.com from the address on your account. Say which purchase you mean: the date and amount are enough. Refunds go back to the card or payment method you paid with, usually within 5-10 business days of our approval. They're in the currency you paid in, and the pages refunded are removed from your balance.
Your statutory rights
This policy adds to your rights under the Australian Consumer Law and, for UK consumers, the Consumer Rights Act 2015. It doesn't replace them. If the service has a major failure, you're entitled to a remedy under those laws.
UK consumers have a 14-day right to cancel an online purchase. Pages are made available as soon as you pay, so that right covers the unused pages. The 30-day refund above already covers it in full.
LedgerFinch · ABN 90 397 855 095 · support@ledgerfinch.com · Privacy · Terms · Refunds