Support
Questions, a statement that didn't convert, or a problem with a payment: email us and a person will get back to you, usually within two business days.
What to include
- The email address on your account.
- For a conversion problem: the bank, the statement's file name and roughly when you uploaded it. Please don't attach the statement unless we ask - it contains financial details.
- For a payment: the date and amount. Card details are never needed, so never send them.
Quick answers
- A statement didn't convert. You're only charged for statements that reconcile, so a failed conversion hasn't used any pages. Tell us the bank and we'll look into it.
- A conversion came out wrong. Tell us the file name and date: we'll put the pages back and fix the problem.
- Refunds. Unused pages can be refunded within 30 days - see the refund policy.
- Prices and pages. See pricing: 10 pages free when you sign up, then prepaid pages that don't expire.
- Your data. How we handle your statements and account is in the privacy policy.
LedgerFinch · ABN 90 397 855 095 · support@ledgerfinch.com · Privacy · Terms · Refunds